Please try the steps to fix issues with your Logitech Bluetooth device here. Mac only - check if there are any background updates that may cause the delay.Windows only - check if there are any Windows updates running in the background that may cause the delay.Update the firmware for your device if available.However, if you have a replacement receiver, you can use the Connection Utility software to perform the pairing. If your receiver is non-Unifying, it cannot be unpaired.If you have a Unifying receiver, identified by this logo, see Unpair a mouse or keyboard from the Unifying receiver.Unpair/repair or disconnect/reconnect hardware:.How to remove device from logitech easy-switch or factory reset Logitech MX keys keyboard. Press the following keys in this order: esc O esc O esc B The lights on the keyboard should flash multiple times. Keep other electrical wireless devices away from the USB receiver to avoid interference. Unpair your keyboard from Bluetooth settings.In some cases the receiver signal gets blocked by the computer case, causing a delay. If your receiver is in the back of your computer, it may help to relocate the receiver to a front port. Move the device closer to the USB receiver.Verify the product or receiver is connected directly to the computer and not to a hub, extender, switch or something similar.Try testing the device on a different computer.Click Start > Control Panel > Hardware and Sound > Power Options > Change Plan Settings > Change Advanced Power Settings > USB Settings > USB Selective Suspend Setting.Windows only - Disable USB Selective Suspend:.If using a different USB port works, try updating the motherboard USB chipset driver. If possible, don't use a USB hub or other similar device. Plug the device into a different USB port on your computer.Wireless devices: Unifying and non-Unifying devices.Potential hardware issue (device, batteries or receiver).Radio frequency (RF) interference from other sources, such as wireless speakers, cell phones, and so on.
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